How Does On Demand Delivery Work?

“Order your favorite food online on Zomato!” – The commercial advertisement chimes every time you switch on the TV these days. Escalating atypical ads & voiceovers, Zomato has built a loyal customer base within a small frame of time. Several on-demand delivery apps like Swiggy, 1mg, NetMeds, UrbanClap, UberEats, Ola, BigBasket, Uber, etc. are thriving on their cutting-edge solutions for customers in quick need of products/services.

Check the top-down skeleton of the on-demand delivery service.

1.       Customer places an order using the on-demand delivery app

2.       Order confirmation/rejection at the supplier’s end

3.       Payment gateway authorization for payments

4.       Final delivery of order/service at customer’s doorstep

The above isn’t a mandatory order, but draws a familiar imprint of the on-demand delivery process. Even this simple process furnishes on the platform with the best-case and worst-case scenarios for putting out any jeopardy to any user of the application.

Though customers get to see only one aspect of the app, the service providers and the administrative team receives different app faces for interaction.

For example, a restaurateur has a login system (restaurant’s profile), upcoming orders listing, menu editing, payments, and various features. Meanwhile, a delivery contractor interacts with order pickups and drop-offs on a GPS navigation system, payments & bonuses section, and others. Similarly, the administrative side can manage controls at their respective admin dashboard panels.

How Does A Business Apply for On-demand Delivery Models?

In the easiest method, a business registers with an existing on-demand delivery provider in their partnership program for offering their products/services. The established platform and user base cut down any extra job for the business to develop. Also, it reduces any capital costs for creating an on-demand delivery program of their own.

Another is the futuristic solution for businesses to rely on their on-demand delivery app clone for a competitive advantage and leading-edge results. Various use cases in the past have explained how businesses or brands grew leaps and bounds with a widely adopted delivery model across different verticals.